Frequently Asked Questions
What is bulk CO2?
Bulk CO2 is a safer low pressure alternative to high pressure compressed gas cylinders. With the NuCO2 system, bulk CO2 is stored on the premises at a lower pressure in a stainless steel holding tank and refilled on a regular schedule based on your usage pattern. Our tanks are permanently installed at your location so you don't need to worry about the hassle of changing cylinders. We offer bulk CO2 systems in several different sizes with up to 600 lbs. of CO2 capacity to fit the needs of your business. Our professional sales staff will help you to determine the system that is right for you. You can contact a NuCO2 sales representative at 1-800-472-2855.
Why is NuCO2’s bulk CO2 system better for my fountain operation?
NuCO2 takes the guesswork out of deciding when to refill the CO2 tank through automatic refills. Our dedicated service professionals will conveniently fill the tank from outside your location so your day-to-day operations are not interrupted. NuCO2’s systems and services will help you to streamline your fountain operation and minimize the risk of flat fountain beverages and costly soda fountain interruptions.
What is different about beverage quality CO2 and why is it important to my customers?
Your customers soft drink is usually their first and defining experience upon entering your establishment. Without a continuous and reliable supply of quality CO2, your customers experience is at risk. CO2 is a key ingredient in carbonated soft drinks and it helps to determine the taste, scent and level of carbonation - not all CO2 is made equal.
NuCO2 delivers bulk CO2 that is certified to be CGA-2000 I Grade - “beverage-quality.” NuCO2 is focused solely on the quality and integrity of CO2 for fountain beverages. You can be sure that the product we deliver to you has been put through rigorous testing before it is deemed to be suitable for beverages. Compare this to the competition that uses the same CO2 for multiple industrial purposes. Did you know that there are distributors of CO2 that are providing the same CO2 that you use in your food service operation to other customers for use in metal fabrication, cleaning and solvent extraction, the production of pulp and paper and other applications? The quality of CO2 is crucial to carbonating a great tasting beverage. With the competition in food service, you cannot afford to give your customers anything less than the best. You only get one chance to make the right first impression!
What if I already have bulk CO2 with another company?
Contact a NuCO2 Sales Representative today and he or she will help you coordinate the transition of service to NuCO2 upon termination of your present service. You can contact a NuCO2 Sales Representative at 1-800-472-2855.
What if I already own my bulk CO2 system?
NuCO2 offers a per pound CO2 plan for establishments that own their own equipment. Alternatively, we can arrange to purchase your equipment from you so that you will have a well maintained tank which will help you ensure that you provide your customers with the highest quality CO2.
Will a bulk CO2 system be compatible with my fountain system if I currently use high pressure cylinders?
The bulk CO2 systems supplied by NuCO2 are fully compatible with all fountain beverage dispensing systems.
Who is using NuCO2 bulk CO2 systems?
Major national and regional restaurant and convenience store chains, movie theater operators, theme parks, and sports venues currently enjoy the quality service provided by NuCO2's bulk CO2 system.
What if my bulk CO2 system malfunctions?
NuCO2 provides 24/7 access to the NuCO2 Customer Care Center. Our Customer Care Center is staffed with highly qualified technical personnel who are able to identify problems and provide troubleshooting tips over the phone. If necessary, we can dispatch a service technician to your location. Our advanced communications system enables service requests to be handled promptly. Our goal is to prevent or minimize an interruption of your service. If you need technical support, call NuCO2’s Customer Care Center at 1-800-472-2855 option 2. Alternatively, you can look at our troubleshooting guide for helpful tips.
