Integrated Distribution System

As part of our ongoing commitment to providing excellent customer service, NuCO2 has implemented an Integrated Delivery System supported by our Field Operations and Logistics Team. NuCO2 constantly optimizes delivery routes, anticipates and delivers bulk CO2 to our customers when they need it, and ensures constant communication with our operations team should unforeseen emergencies arise at our customer's facilities. Our Integrated Distribution System comprises four core components:

   •   Mobile Fleet Communication
   •   Scheduling System
   •   Portable Account Link (PAL)
   •   Route Optimization

Mobile Fleet Communication

We have implemented Verizon cellular devices to all Field Operations providing voice communication, email and text messaging capability from our 24/7 Call Center Team. This system allows for real-time voice communication or two-way text messaging with delivery and service personnel, regardless of their location, virtually anywhere in the country. This capability has greatly increased our ability to maximize the utilization of our resources and to provide the highest level of customer service.

Scheduling System

To ensure reliability and consistent service levels to our customers, deliveries are made at fixed intervals. Information from the scheduling system is used to determine the proper frequency. Accounts are closely monitored by our field and corporate personnel. Each account is placed in the correct frequency grouping based on delivery history, seasonality and promotions reported to us by the customer. The scheduling system analyzes a customer's carbon dioxide usage and determines the next optimal delivery date, considering both maximum payload delivery and safety stock held in the customer's tank. The foundation of the scheduling system is the delivery information gathered by the PAL system. The scheduling system utilizes proprietary computer algorithms that consider:

   •   Tank Size
   •   Delivery history
   •   Seasonal factors
   •   Safety margins

Portable Account Link (PAL)

PAL is the mobile information system used in our delivery operation. The system utilizes a handheld device to provide field personnel with up-to-date delivery route and customer account information and also serves as an input source to record all delivery transaction information.

Route Optimization

The route optimization system produces efficient delivery routes to minimize time and distance traveled between deliveries. The result is a significantly improved level of service to our customers by enabling our drivers to deliver more stops in less time.


Become a Customer

Click here if you're interested in new service

A NuCO2 Customer Care representative will put you in contact with someone from our Sales team who will determine the plan that is right for you. You can also call our Customer Care Center with any questions you might have.

Our Customer Care Center can be reached at