Integrated Distribution System
As part of our ongoing commitment to providing excellent customer service, NuCO2
has implemented an Integrated Delivery System supported by our Field Operations and Logistics
Team. NuCO2 constantly optimizes delivery routes, anticipates and delivers
bulk CO2 to our customers when they need it, and ensures constant communication with our
operations team should unforeseen emergencies arise at our customer's facilities. Our Integrated
Distribution System comprises four core components:
• Mobile Fleet Communication
• Scheduling System
• Portable Account Link (PAL)
• Route Optimization
Mobile Fleet Communication
We have implemented Verizon cellular devices to all Field Operations providing voice
communication, email and text messaging capability from our 24/7 Call Center Team.
This system allows for real-time voice communication or two-way text messaging with delivery
and service personnel, regardless of their location, virtually anywhere in the country.
This capability has greatly increased our ability to maximize the utilization of our
resources and to provide the highest level of customer service.
To ensure reliability and consistent service levels to our customers, deliveries are made
at fixed intervals. Information from the scheduling system is used to determine the proper
frequency. Accounts are closely monitored by our field and corporate personnel. Each account
is placed in the correct frequency grouping based on delivery history, seasonality and
promotions reported to us by the customer. The scheduling system analyzes a customer's
carbon dioxide usage and determines the next optimal delivery date, considering both
maximum payload delivery and safety stock held in the customer's tank. The foundation
of the scheduling system is the delivery information gathered by the PAL system.
The scheduling system utilizes proprietary computer algorithms that consider:
• Tank Size
• Delivery history
• Seasonal factors
• Safety margins
Portable Account Link (PAL)
PAL is the mobile information system used in our delivery operation. The system utilizes a
handheld device to provide field personnel with up-to-date delivery route and customer account
information and also serves as an input source to record all delivery transaction information.
The route optimization system produces efficient delivery routes to minimize time and distance
traveled between deliveries. The result is a significantly improved level of service to our
customers by enabling our drivers to deliver more stops in less time.